This Cookie Policy explains how UgenticAI, Inc. and all subsidiaries, affiliates, business units, joint ventures, and partners (“UgenticAI,” “we,” “us,” or “our”) use cookies and similar tracking technologies on our websites, applications, platforms, and online Services (“Services”). For information on how we collect, use, and protect personal data, please see our Privacy Policy.
1. What Are Cookies? Cookies are small text files placed on your device by websites you visit. They are used to make websites work efficiently, enhance your experience, and provide reporting information. Cookies may be:
2. Types of Cookies We Use. UgenticAI uses the following categories of cookies:
2.1 Required / Strictly Necessary Cookies. These cookies enable core functions such as:
Without these cookies, the Services may not function properly.
Consent required? No (allowed under EU/UK law).
2.2 Performance & Analytics Cookies. Used to understand how users interact with the Services, including:
Tools may include:
Consent required? Yes (EU/UK)
2.3 Functionality Cookies. Used to:
Consent required? Yes (EU/UK)
2.4 Advertising & Targeting Cookies. Used to:
Platforms may include:
Consent required? Yes (EU/UK). Must allow opting out (U.S. state privacy laws).
2.5 Web Beacons, Pixels, and Similar Technologies. We may use:
These allow us to:
3. How We Use Cookies. We use cookies to:
We do not sell personal data collected through cookies.
4. Third-Party Cookies. Third parties may set cookies through the Services, including:
These third parties may use cookies to:
5. Cookie Consent Banner (EU/UK and Global Requirements). When you first visit our Services from a region where consent is required, you will see a cookie consent banner that allows you to:
Your preferences can be changed at any time.
6. How to Manage or Disable Cookies. You may manage cookies using one or more of the following methods:
6.1 Through Our Website Banner or Preferences Panel. Click “Cookie Settings” (or similar) located in the footer or within the banner to modify your choices.
6.2 Through Your Browser Settings. You may block or delete cookies in your browser. Common browser links:
6.3 Through Platform-Specific Opt-Outs (Advertising). You may opt out of targeted advertising via:
We honor:
7. Do Not Track Signals. Some browsers send “Do Not Track” (DNT) signals. We do not respond to DNT signals due to inconsistent standards, but we honor legally mandated opt-out mechanisms (e.g., GPC).
8. Changes to This Cookie Policy. We may update this Cookie Policy periodically. The “Last Updated” date reflects the latest version.
This Data Processing Addendum (“DPA”) forms part of any subscription agreement, master services agreement, terms of service, order form, or contract (“Agreement”) between the Customer (“Customer,” “Controller,” or “Business”) and UgenticAI, Inc., including its subsidiaries, affiliates, partners, business units, and processors (“UgenticAI,” “Processor,” or “Service Provider”). This DPA governs UgenticAI’s processing of Customer Personal Data in connection with the Services. This DPA applies only where applicable data protection laws require a written data processing agreement (e.g., GDPR, UK-GDPR, CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA, APPI, LGPD).
1. Definitions. For purposes of this DPA:
Other terms not defined herein have the meaning given in the Agreement or applicable laws.
2. Scope & Roles
2.1 Roles. For Customer Personal Data:
2.2 Instructions. UgenticAI will process Customer Personal Data solely on documented instructions from Customer, including as necessary to provide the Services. Customer’s instructions are:
3. UgenticAI Obligations. UgenticAI shall:
3.1 Process Only as Instructed. Process Customer Personal Data only to provide the Services unless otherwise required by law.
3.2 Confidentiality. Ensure personnel with access have committed to confidentiality obligations.
3.3 Security Measures. Implement appropriate technical and organizational security measures, including:
See Security Policy for details.
3.4 Subprocessors. UgenticAI may engage Subprocessors but will:
3.5 Data Subject Requests (DSRs). Provide assistance to Customer in responding to:
3.6 Personal Data Breach Notification. Notify Customer without undue delay after becoming aware of a breach affecting Customer Personal Data. Notification will include:
3.7 Return or Deletion of Data. Upon request or termination of Services, UgenticAI will:
4. Customer Responsibilities. Customer shall:
5. Subprocessors
5.1 Authorization. Customer grants general authorization for UgenticAI to engage Subprocessors.
5.2 Subprocessor List. UgenticAI maintains a publicly accessible Subprocessor List (see separate policy).
5.3 Objection. Customer may object in writing to a new Subprocessor within 10 days of notice. If the parties cannot resolve the objection, Customer may stop using the affected Services.
6. Cross-Border Transfers. Customer Personal Data may be transferred globally to UgenticAI or its Subprocessors.
When transferring from the EEA, UK, or Switzerland, UgenticAI will implement appropriate safeguards, including:
These SCCs and Addenda are incorporated into this DPA by reference.
7. CCPA/CPRA Requirements (U.S.). When UgenticAI processes Customer Personal Data subject to California law, UgenticAI will:
Customer certifies that disclosures of Personal Data to UgenticAI are for permissible purposes.
8. Audit Rights. UgenticAI will:
On-site audits must be:
9. Data Protection Impact Assessments (DPIAs). UgenticAI will provide reasonable cooperation when Customer is required to conduct:
10. Duration. This DPA remains in effect for as long as UgenticAI processes Customer Personal Data under the Agreement.
11. Conflict of Terms. If there is a conflict between this DPA and the Agreement, this DPA prevails to the extent of the conflict.
ANNEX I — DETAILS OF PROCESSING
A. Categories of Data Subjects
B. Categories of Personal Data
C. Special Category Data. UgenticAI does not knowingly process Special Category Data unless expressly agreed.
D. Nature and Purpose of Processing
E. Retention Period. As specified in the Agreement and Privacy Policy.
ANNEX II — SECURITY MEASURES. UgenticAI implements:
ANNEX III — STANDARD CONTRACTUAL CLAUSES (Summary). The parties agree the following SCC modules apply:
| Transfer Type | Module |
| EU → UgenticAI (Processor) | Module 2 |
| UK → UgenticAI (Processor) | UK Addendum |
| Switzerland → UgenticAI | SCCs with Swiss variations |
Full text incorporated by reference per GDPR Article 46(2).
A. ACCEPTABLE USE POLICY (AUP)
This Acceptable Use Policy (“AUP”) governs how users may access and use the websites, platforms, APIs, AI systems, software, integrations, and services operated by UgenticAI, Inc. and its subsidiaries, affiliates, partners, and business units (“UgenticAI,” “we,” “us,” or “our”). This AUP is incorporated by reference into the Terms of Use and applies to all users, including customers, developers, enterprise clients, guests, and anyone accessing the Services. By using the Services, you agree to comply with this AUP.
1. General Principles. Users must:
UgenticAI may suspend, restrict, or terminate access for violations of this AUP.
2. Prohibited Activities. The following activities are strictly prohibited, whether done directly, indirectly, manually, or through automation or AI.
2.1 Illegal Activities. Users may NOT use the Services to:
2.2 Security Violations
Users may NOT:
2.3 Intellectual Property Abuse
Users may NOT:
Including but not limited to:
2.4 Content Restrictions
You may NOT use the Services to create, upload, or distribute:
2.5 Fraud & Deceptive Practices
You may NOT:
2.6 Automated Abuse
You may NOT:
2.7 Prohibited AI Use Cases (Safety Restrictions)
Users may NOT use UgenticAI models or outputs to:
Examples of high-risk prohibited uses:
These require written approval from legal@ugenticai.com.
3. Data & Privacy Requirements. Users must NOT:
4. Usage Limits & Fair Use. Users must:
UgenticAI may throttle or restrict usage to maintain platform stability.
5. Anti-Spam Requirements. Users may NOT use the Services to:
See also the Anti-Spam Policy.
6. Enforcement & Remedies. UgenticAI may take any action deemed necessary, including:
Serious violations may lead to permanent loss of access.
7. Reporting Violations. Report abuse or violations to: compliance@ugenticai.com
Please include:
8. Changes to This AUP. We may update this AUP. The “Last Updated” date reflects the latest version.
B. AI USE & SAFETY POLICY
This AI Use & Safety Policy (“Policy”) describes the rules, restrictions, safety expectations, and responsibilities associated with the use of UgenticAI, Inc. artificial intelligence systems, models, tools, and platforms (“AI Systems” or “Services”). This Policy applies to:
By accessing or using any AI functionality provided by UgenticAI, you agree to comply with this Policy.
1. Purpose of This Policy. The goals of this policy are to:
UgenticAI reserves the right to refuse or restrict access if use cases violate this Policy.
2. How UgenticAI AI Systems Work. UgenticAI AI Systems may:
AI outputs may contain inaccuracies (“hallucinations”), errors, or outdated information. AI outputs should never be relied upon as the sole source for decisions of consequence.
3. User Responsibilities. Users must:
Users are responsible for all actions taken via their accounts, including those involving AI outputs.
4. Prohibited AI Uses. The following uses are strictly prohibited, regardless of intent. Violations may result in suspension or legal action.
4.1 Illegal, Harmful, or Dangerous Uses. You may NOT use the Services to:
4.2 Disallowed High-Risk or Automated Decision-Making. You may NOT use AI Systems for high-risk decisions that significantly affect individuals’ rights or access to essential services, including:
These uses require written approval from: complinace@ugenticai.com
4.3 Disallowed Content Generation. You may NOT use AI Systems to generate:
4.4 Unauthorized Training or Data Extraction. You may NOT:
This includes prompt-mining, fine-tuning attempts, or model-distillation attacks.
5. Restricted Use Cases (Require Written Approval). The following uses require advance written authorization:
6. Data Handling Requirements
6.1 User Data Rights
Users must ensure:
6.2 Sensitive Data. Unless permitted in writing, you may NOT submit:
6.3 Social Media & Connected Accounts. Users connecting social media platforms must:
7. AI Transparency Requirements. Where required by law, users must disclose:
8. Human Oversight Requirements. AI should augment, not replace, human judgment. Users must perform human review when:
9. Evaluation & Testing of AI Systems. Users must NOT:
For approved research/testing, contact: compliance@ugenticai.com
10. Safety Monitoring & Enforcement. UgenticAI may:
11. Feedback & Reporting Harmful Outputs. If you encounter harmful, biased, unsafe, or incorrect AI outputs, report them to: complaince@ugenticai.com
Include:
This enables us to improve system safety.
12. Updates to This Policy. We may revise this Policy at any time. The “Last Updated” date reflects the most recent version.
C. KYC / AML / ATF COMPLIANCE POLICY
This KYC/AML/ATF Compliance Policy (“Policy”) establishes the guidelines, responsibilities, and procedures adopted by UgenticAI, Inc. and all subsidiaries, affiliates, related entities, partners, and business units (“UgenticAI,” “we,” “our,” “us”) to prevent and detect:
This Policy applies to:
1. Purpose of the Policy
UgenticAI maintains a comprehensive anti–money laundering, counter–terrorist financing (AML/CTF or AML/ATF), and customer due diligence (CDD) program designed to:
2. Regulatory Framework. This Policy is designed to meet or exceed the following requirements, where applicable:
United States
International
Platform/Partner Requirements
3. Risk-Based Approach. UgenticAI uses a risk-based approach (RBA) by:
4. Customer Identification Program (CIP). For products where identity verification is required, UgenticAI (or an approved KYC partner) will collect and verify:
4.1 Required Identification Data
4.2 Verification Methods. We use one or more of the following:
4.3 Business Accounts. For business customers, we may require:
5. Customer Due Diligence (CDD). CDD includes:
6. Enhanced Due Diligence (EDD). EDD is required for customers or entities exhibiting higher risk characteristics, including:
EDD measures may include:
7. Sanctions & Watchlist Screening. UgenticAI screens customers, transactions, and relevant data against:
Matches or potential matches trigger immediate review and possible account restrictions.
8. Transaction Monitoring. Where applicable, UgenticAI monitors customer activity for:
9. Suspicious Activity Reporting (SARs). UgenticAI will file Suspicious Activity Reports (SARs) or equivalent filings where required by law. Triggers for SAR consideration include:
SAR information is confidential and will not be disclosed to the customer.
10. Recordkeeping. UgenticAI retains records consistent with legal requirements, including:
Retention periods typically range from 5 to 7 years, depending on jurisdiction.
11. AI and Automated System Monitoring. UgenticAI may use AI-driven systems to:
All automated flags involving high-risk activity undergo human review.
12. Training & Employee Responsibilities. All employees involved in:
receive mandatory AML/ATF training annually or as regulations change.
13. Policy Enforcement. UgenticAI may:
Non-compliant behavior will not be tolerated.
14. Independent Testing & Audits. UgenticAI conducts:
reviews aligned with regulatory expectations (e.g., FinCEN, SEC)
UgenticAI, Inc. (“UgenticAI,” “we,” “our,” “us”), including all subsidiaries, affiliates, business units, and partners, is committed to maintaining the security and integrity of our systems, Services, data, and users. We value and support the cybersecurity community’s efforts to help protect our ecosystem. This Responsible Disclosure & Vulnerability Disclosure Policy (“Policy”) outlines how researchers can report security vulnerabilities to us safely, legally, and in good faith.
1. Purpose of This Policy. This Policy aims to:
2. Scope of This Policy. This Policy applies to all:
Out-of-Scope:
If you are unsure whether a system is in scope, contact us prior to testing.
3. Safe Harbor Commitment. UgenticAI commits that:
To qualify for safe harbor, researchers must:
4. Reporting a Vulnerability. If you believe you have discovered a security vulnerability, report it to: compliance@ugenticai.com .
Include:
UgenticAI will acknowledge receipt within 72 hours.
5. What You May Do (Authorized Activities). Researchers may:
Provided that such activities do not:
6. What You Must NOT Do. Under no circumstances may you:
6.1 Access or Modify Data You Do Not Own
6.2 Cause Service Disruption
6.3 Exploit Beyond What Is Needed. Do not:
6.4 Use Tools Intended for Harm. Examples include:
7. Coordinated Disclosure Process. UgenticAI follows a structured review and remediation process:
Step 1 — Acknowledgement. Within 72 hours, we confirm receipt.
Step 2 — Evaluation. Within 7 days, we:
Step 3 — Remediation. We work to resolve validated vulnerabilities promptly based on severity:
Step 4 — Researcher Confirmation. We may ask you to re-test fixes (optional).
Step 5 — Public Disclosure (Optional). Once resolved:
We request 90 days’ confidentiality from initial report.
8. Recognition & Acknowledgment. UgenticAI may recognize researchers who follow this Policy through:
Note: This Policy does not currently include a paid bug bounty, but UgenticAI may introduce one later.
9. Compliance With Applicable Laws. Researchers must comply with:
Good-faith, Policy-compliant research is deemed authorized by UgenticAI.
10. Changes to This Policy. We may update this Policy periodically. The “Last Updated” date reflects the most recent version.
E. SECURITY POLICY
This Security Policy (“Policy”) describes the security controls, standards, and practices implemented by UgenticAI, Inc., including all subsidiaries, affiliates, partners, business units, and related entities (collectively, “UgenticAI,” “we,” “our,” “us”). This Policy demonstrates UgenticAI’s commitment to safeguarding:
1. Security Principles. UgenticAI follows six foundational principles:
2. Governance & Framework Alignment. UgenticAI maintains an information security program aligned with:
A designated Security Officer and Data Protection Officer (DPO) oversee the program.
3. Infrastructure & Network Security
3.1 Cloud Infrastructure. UgenticAI uses secure, industry-leading cloud providers (e.g., AWS, GCP, Azure). Providers meet or exceed:
3.2 Network Segmentation. We implement:
3.3 DDoS Protection. Traffic is protected via:
4. Application Security
4.1 Secure Development Lifecycle (SDLC). UgenticAI applies a secure SDLC including:
4.2 Penetration Testing. Annual or more frequent independent penetration testing includes:
4.3 Vulnerability Management. We scan for vulnerabilities on a continuous basis and remediate based on severity-level SLAs:
5. Data Security
5.1 Encryption
5.2 Data Segregation
Customer data is logically separated via:
5.3 Data Minimization. We only collect data required for Services. Customer data is not used to train models unless explicitly permitted or covered under a DPA.
5.4 Backup & Disaster Recovery
Backups occur regularly and are:
6. Access Control & Identity Management
6.1 Authentication
6.2 Authorization
6.3 Administrative Access. Admin privileges are:
7. Logging & Monitoring. We maintain comprehensive monitoring across:
Security logs are retained per legal and operational requirements.
8. AI Model Security & Abuse Prevention. UgenticAI maintains specialized AI security measures:
We do not allow:
9. Incident Response. UgenticAI maintains a documented Incident Response Plan (IRP) including:
Breach Notification:
UgenticAI notifies customers without undue delay after confirmation of a data breach involving Customer Data.
10. Third-Party Risk Management. Before onboarding third-party vendors or subprocessors, UgenticAI conducts:
The Subprocessor List is available in a separate policy, with notification procedures for updates.
11. Physical Security. UgenticAI leverages cloud providers’ data centers with:
UgenticAI does not operate physical data centers.
12. Employee Security. Employees undergo:
Employees must sign:
13. Compliance & Certifications. UgenticAI maintains or is pursuing compliance with:
We provide security documentation to enterprise customers on request.
14. Customer Security Responsibilities. Customers must:
15. Updates to This Security Policy. We may update this Policy from time to time. The “Last Updated” date reflects the latest version.
This Subprocessor List & Change Notification Policy (“Policy”) identifies the subprocessors authorized by UgenticAI, Inc., including its affiliates, subsidiaries, business units, and partners (“UgenticAI”), to process Personal Data on behalf of customers (“Customer”) in connection with UgenticAI Services. This Policy supplements the Data Processing Addendum (DPA) between UgenticAI and Customer.
1. Definition of Subprocessors. A Subprocessor is:A third-party data processor engaged by UgenticAI who, as part of providing services to UgenticAI, processes Customer Personal Data. Subprocessors may include:
UgenticAI ensures all Subprocessors comply with the same or equivalent data protection obligations as those in the DPA.
2. Current Authorized Subprocessors. The following subprocessors may be engaged depending on the services and region.
(This list includes standard vendor placeholders — we will customize during implementation):
2.1 Infrastructure & Hosting Providers
| Subprocessor | Purpose |
Location |
Data Processed |
| Amazon Web Services (AWS) | Hosting, compute, storage | United States / Global | Personal data, logs, uploaded content |
| Google Cloud Platform (GCP) | Hosting, compute, storage | United States / Global | Personal data, logs, uploaded content |
| Microsoft Azure (if applicable) | Cloud hosting & AI infrastructure | United States / Global | Personal data, logs, metadata |
2.2 Analytics, Monitoring & Logging
| Subprocessor | Purpose |
| Datadog | Monitoring, logging, performance metrics |
| Sentry | Error tracking and diagnostics |
| Mixpanel / Amplitude | Product analytics |
| Segment | Customer data routing |
2.3 Customer Support Tools
| Subprocessor | Purpose |
| Intercom / Zendesk / Freshdesk | Customer communication and support |
| Statuspage | Service status & incident notifications |
2.4 Payment Processors
| Subprocessor | Purpose |
| Stripe | Payment processing & billing |
| Plaid (if applicable) | Bank account & financial verification |
| PayPal / Braintree | Payment processing |
2.5 Communications Tools
| Subprocessor | Purpose |
| SendGrid / Postmark / SES | Transactional email |
| Twilio | SMS, 2FA, phone verification |
| Mailchimp / HubSpot | Optional marketing email |
2.6 Identity Verification & Fraud Prevention (If Applicable)
| Subprocessor | Purpose |
| Jumio / Onfido | KYC/AML identity verification |
| LexisNexis / ComplyAdvantage | KYC, sanctions screening |
| Persona | Identity & document verification |
2.7 AI & Model Infrastructure Partners
| Subprocessor | Purpose |
| OpenAI (if applicable) | AI inference & model execution |
| Anthropic | AI inference |
| Hugging Face / Replicate | Model hosting/inference |
| Vector database providers (Pinecone, Weaviate, Qdrant) | Semantic search embeddings |
UgenticAI will NOT use Customer Personal Data to train third-party AI models unless expressly agreed in writing under the DPA.
3. Subprocessor Due Diligence. Before onboarding a Subprocessor, UgenticAI:
UgenticAI remains responsible for Subprocessors’ performance.
4. Subprocessor Change Notifications (GDPR-Compliant). UgenticAI will:
4.1 Notification Period. Customers will be notified at least 30 days before a new Subprocessor begins processing Customer Personal Data. This allows Customers to object as described below.
5. Customer Right to Object. A Customer may object to a new Subprocessor only if:
UgenticAI will work with the Customer in good faith to:
If the parties cannot reach resolution, Customer may:
6. Emergency Subprocessor Additions. If a new Subprocessor must be added urgently (e.g., security emergency, outage remediation):
7. Subprocessor Responsibilities. All Subprocessors must:
8. Cross-Border Transfers. If a Subprocessor processes Customer Personal Data outside the relevant jurisdiction (e.g., EEA, UK, Switzerland), UgenticAI ensures lawful transfer mechanisms such as:
9. Updates to This Policy. UgenticAI may update this list and Policy at any time to reflect:
The “Last Updated” date reflects the latest version.
A. SMS TERMS & CONDITIONS
These SMS Terms & Conditions (“Terms”) govern the use of SMS, MMS, text messaging, and mobile communication programs operated by UgenticAI, Inc., including all subsidiaries, affiliates, business units, and partners (“UgenticAI,” “we,” “us,” “our”). By opting in to receive text messages from UgenticAI, you agree to these Terms.
1. Program Description. UgenticAI may send text messages for purposes including:
Message frequency varies based on your account usage and preferences.
2. Opt-In Requirements. You must provide express consent before receiving SMS messages from UgenticAI. Acceptable opt-in methods include:
You cannot opt in another person.
3. Opt-Out Instructions. You may opt out at any time. To stop receiving messages:
After opting out:
Transactional or security-related SMS (e.g., 2FA) may still be required for account protection.
4. Help / Support. For SMS support: support@ugenticai.com. Text HELP to any UgenticAI SMS message. We respond to support requests within standard business hours.
5. Message & Data Rates. Message and data rates may apply, depending on your carrier and plan.
UgenticAI is not responsible for carrier fees, roaming charges, or data costs. Carriers are not liable for delayed or undelivered messages.
6. Supported Carriers. UgenticAI supports major carriers including:
Carrier support may vary by region and message type.
7. AI-Generated SMS (Important Disclosure). UgenticAI may send AI-generated text messages, including:
AI-generated SMS:
Users are responsible for verifying any information provided.
8. Prohibited Uses. You may NOT use UgenticAI SMS programs to:
Violations may result in account suspension or termination.
9. Data Privacy & Security. UgenticAI collects and stores:
All processing complies with:
We do not sell your personal information.
10. Consent to Receive Automated Messages. By opting in, you consent to receive:
Consent is not a condition of purchase, unless required for account access (e.g., 2FA).
11. Age Requirements. You must be at least 16 years old to opt in to marketing SMS programs, or the age required by applicable law.. Parents or guardians must supervise usage for minors.
12. Delivery & Reliability. SMS delivery is affected by:
UgenticAI is not responsible for:
13. Changes to These Terms. UgenticAI may update these Terms at any time. The “Last Updated” date reflects the most current version. Continued use after changes constitutes acceptance.
UgenticAI, Inc., including all subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “our”), is committed to providing digital products, services, and experiences that are accessible, inclusive, and usable for all individuals, including people with disabilities. We strive to ensure that everyone can access and benefit from UgenticAI technology, regardless of ability.
1. Our Commitment to Accessibility. UgenticAI aims to:
We believe accessibility is an ongoing commitment, not a one-time project.
2. Accessibility Standards We Follow. UgenticAI adheres to internationally recognized accessibility standards, including:
Our accessibility strategy integrates:
3. Accessibility Features in UgenticAI Products. UgenticAI products incorporate a range of accessibility features, including:
3.1 Visual Accessibility
3.2 Motor & Physical Accessibility
3.3 Cognitive Accessibility
3.4 Hearing Accessibility
3.5 Speech Accessibility
3.6 AI Accessibility Support
4. Accessibility in Our Development Process. Accessibility is integrated into:
We strive to “shift left” accessibility—considering it early and often.
5. Known Limitations. Although we aim for full WCAG 2.2 AA compliance, some parts of the website or platform may not yet meet the standard due to:
We are actively monitoring, reviewing, and improving these areas.
6. Feedback & Reporting Issues. We welcome user feedback on accessibility and strive to respond quickly. If you encounter barriers, accessibility issues, or need accommodations, contact us at: compliance@ugenticai.com
Please include:
We typically respond within 5–10 business days.
7. Reasonable Accommodations. Users may request reasonable accommodations, such as:
Submit accommodation requests to: compliane@ugetnicai.com
8. Third-Party Content & Integrations. Some areas of UgenticAI’s services may rely on third-party providers whose accessibility we do not control. However, we require partners to:
9. Ongoing Improvement. UgenticAI performs periodic:
We continuously work to:
10. Compliance & Governance. UgenticAI maintains an internal Accessibility Compliance Program, including:
We incorporate accessibility into procurement, vendor evaluation, and product updates.
11. Updates to This Statement. We may update this Accessibility Statement as standards evolve or improvements are made. The “Last Updated” date reflects the latest version.
B. AI TRANSPARENCY & MODEL EXPLANATION POLICY
This AI Transparency & Model Explanation Policy (“Policy”) describes how UgenticAI, Inc., including subsidiaries, affiliates, and business units (“UgenticAI,” “we,” “our”), provides information about how our artificial intelligence systems (“AI Systems”) operate, generate outputs, make predictions, and support user decision-making. This Policy is designed to comply with:
1. Purpose of This Policy. UgenticAI is committed to:
This Policy explains:
2. Overview of UgenticAI AI Systems. AI systems used by UgenticAI include:
Where applicable, outputs may involve:
AI Systems assist in decision-making but do not replace human judgment.
3. Intended Use Cases. UgenticAI AI Systems are designed for:
They are not intended for:
High-risk use cases require written approval from:complaince@ugenticai.com.
4. AI System Transparency. UgenticAI provides high-level descriptions of:
4.1 How the AI Works
4.2 Data Sources Used to Train Models. UgenticAI may use:
We do not use Customer Personal Data to train third-party models.
4.3 Model Behavior. Models may:
We disclose:
4.4 Automated Decision-Making. If any feature involves algorithmic scoring or automated decision recommendations, we disclose:
5. AI Limitations & Known Risks. UgenticAI AI Systems may:
We strongly encourage:
6. User Responsibilities. Users of UgenticAI AI Systems must:
Users remain responsible for any actions taken based on AI outputs.
7. User Notifications & Disclosures. Where required, UgenticAI will notify users when:
When interacting with AI, users will see clear indicators such as:
8. Explainability & Interpretability. Depending on the product, UgenticAI provides:
8.1 Explanation Summaries. High-level explanations describing:
8.2 Feature-Level Insights. Where feasible and relevant:
8.3 Error Messages & Warnings. If a model lacks sufficient data or confidence:
8.4 AI Model Cards. For applicable models, UgenticAI provides standardized Model Cards describing:
9. Human Oversight. UgenticAI encourages and, where legally required, mandates human-in-the-loop processes for:
Users must not use AI outputs as the sole basis for:
10. Complaints & Human Review Requests. Users who believe an AI decision or output is:
You may request a human review at: compliance@ugenticai.com
Provide:
UgenticAI will respond within 15 business days.
11. Transparency for Third-Party AI Providers. When UgenticAI uses third-party models or infrastructure (e.g., OpenAI, Anthropic, AWS):
12. Updates to This Policy. We may update this Policy periodically to:
The “Last Updated” date reflects the latest version.
C. API TERMS OF SERVICE
These API Terms of Service (“API Terms”) govern access to and use of application programming interfaces (“APIs”) provided by UgenticAI, Inc., including all subsidiaries, affiliates, business units, and partners (“UgenticAI,” “we,” “our,” or “us”). By accessing or using UgenticAI APIs, you (“Developer,” “you”) agree to be bound by these API Terms, the UgenticAI Terms of Use, Privacy Policy, Acceptable Use Policy, Data Processing Addendum (where applicable), and all applicable laws and regulations.
If you are accessing the API on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these API Terms.
1. Definitions
1.1 API. Any UgenticAI application programming interface, SDK, webhook, developer tool, endpoint, library, or integration service.
1.2 Developer Application. Any software, product, integration, model, script, or service created by you that uses or interacts with the UgenticAI API.
1.3 Customer Data. Data submitted to or processed by the API, including text, inputs, files, metadata, outputs, and system-generated content.
1.4 API Key. A unique credential used to authenticate and authorize API access.
1.5 Output / AI Output. Structured or unstructured content generated by UgenticAI models in response to API inputs.
2. License to Use the API. Subject to these API Terms, UgenticAI grants you a:
You may not use the API for any purpose not explicitly authorized by UgenticAI.
3. API Keys & Authentication
3.1 API Key Security. You must:
3.2 Key Usage. Each API key is exclusive to a single Developer account and application.
3.3 Revocation. UgenticAI may suspend or revoke API keys without notice if:
4. Developer Responsibilities. Developers must:
Developers are fully responsible for:
5. Prohibited API Uses. You may not use the API to:
5.1 Illegal or Harmful Activities
5.2 Abuse of AI Models
5.3 Misleading or Deceptive Practices
5.4 Security Violations
6. Rate Limits & Usage Restrictions. UgenticAI enforces rate limits to maintain system stability. Limits may vary based on:
If you exceed limits, UgenticAI may:
7. Data Handling & Privacy
7.1 Customer Data Protection. Developers must:
7.2 API Data Retention. UgenticAI applies retention periods outlined in the:
7.3 Prohibition on Using Data for Model Training. Unless explicitly agreed in writing:
UgenticAI does not use Customer Personal Data submitted via API to train public or third-party foundation models. Aggregated and anonymized data may be used to:
7.4 Sensitive Data. You must not send:
unless explicitly permitted under contract.
8. Intellectual Property
8.1 UgenticAI IP. UgenticAI retains all rights to:
Developers receive no ownership rights.
8.2 Developer IP. Developers retain ownership of:
8.3 Output Rights. Unless stated otherwise in contract:
9. Attribution Requirements. Unless otherwise contractually permitted:
10. Security Requirements. Developers must implement:
UgenticAI may require a security audit for high-risk implementations.
11. Monitoring & Enforcement. UgenticAI may monitor:
If violations are detected, we may:
12. Modifications to the API. UgenticAI may update, deprecate, or discontinue API features with notice where reasonable. For high-impact changes, we aim to provide:
13. Termination. Either party may terminate access at any time. Upon termination:
14. Warranties, Disclaimers & Limitation of Liability. The API is provided “as-is”, without warranties of any kind. UgenticAI is not liable for:
Developer agrees to indemnify UgenticAI for:
15. Law & Jurisdiction. Except where prohibited:
16. Changes to These API Terms. We may update these API Terms as needed. The “Last Updated” date reflects the latest version.
These Community Guidelines (“Guidelines”) describe the expectations, rules, and standards for interacting on platforms, tools, communities, and services operated by UgenticAI, Inc., including subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “our,” or “us”). Our goal is to maintain safe, respectful environments where users can collaborate, learn, and build using UgenticAI technologies. These Guidelines apply to:
By using UgenticAI platforms, you agree to follow these Guidelines.
1. Be Respectful and Professional. We expect all users to behave respectfully toward:
Prohibited behaviors include:
Disagreements are acceptable; disrespect is not.
2. No Illegal, Harmful, or Dangerous Activities. Do not use UgenticAI platforms to:
We follow all applicable laws and may report illegal activity when required.
3. No Misinformation or Deceptive Content. Content or activity that is misleading or deceptive is prohibited, including:
Be truthful and transparent in all interactions.
4. Protect Privacy — Yours and Others’. Do not post or share:
If you encounter exposed private data, report it immediately.
5. Follow IP & Copyright Rules. You may not post or use content that:
If you believe content infringes your rights, follow our DMCA Policy.
6. No Spam, Unsolicited Promotion, or Manipulation. We prohibit:
Self-promotion must be relevant, honest, and non-disruptive.
7. Use AI Responsibly. When interacting with UgenticAI AI tools, users must:
For specific rules, see the AI Use & Safety Policy.
8. No Exploiting Technical Loopholes. Prohibited actions include:
If you discover a vulnerability, follow our Responsible Disclosure Policy.
9. Respect Moderators & Enforcement Decisions. UgenticAI moderators may:
Moderator decisions exist to protect the community. Disagreements should be raised respectfully and through proper channels.
10. User-Generated Content Responsibility. Users are solely responsible for:
UgenticAI may remove content at its discretion, with or without notice.
11. Reporting Violations. If you see harmful, unsafe, or inappropriate content, report it to: Compliance@ugenticai.com. Reports are confidential.
12. Consequences for Violations. Depending on severity, consequences may include:
Repeated or severe violations may lead to permanent removal from UgenticAI platforms.
13. Updates to These Guidelines. We may update these Guidelines periodically. The “Last Updated” date reflects the current version.
E. CONTENT MODERATION POLICY
This Content Moderation Policy (“Policy”) explains how UgenticAI, Inc., including its subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “us,” or “our”), manages, evaluates, moderates, and enforces rules related to content created, posted, shared, submitted, or generated through UgenticAI platforms (“Content”). This Policy applies to:
Our goal is to maintain safe, lawful, transparent, and respectful environments for all users.
1. Moderation Principles. UgenticAI’s content moderation is guided by the following principles:
1.1 Safety First. Protect users from harmful, illegal, or abusive content.
1.2 Transparency. Explain policies, decisions, and enforcement actions clearly.
1.3 Fairness & Non-Discrimination. Ensure moderation decisions do not target individuals based on protected attributes.
1.4 Respect for User Rights. Balance safety with freedom of expression where possible.
1.5 Compliance With Law. Follow global laws, including DMCA, GDPR, DSA, and jurisdiction-specific requirements.
2. What Content We Moderate. We moderate all content that appears on or is transmitted through UgenticAI systems, including:
Automation and human review are both used.
3. Types of Prohibited Content. Content that violates UgenticAI’s rules includes (but is not limited to):
3.1 Illegal Content
3.2 Harmful or Dangerous Content
3.3 Hate Speech. Content attacking a protected group based on:
3.4 Fraud & Deceptive Practices
3.5 Spam & Malicious Behavior
3.6 Disallowed AI Content
(See the AI Use & Safety Policy for details.)
4. Moderation Methods. UgenticAI uses a combination of:
4.1 Automated Systems. AI classifiers and automated detection tools for:
4.2 Human Reviewers. Trained moderation teams evaluate:
4.3 Hybrid Moderation. Most decisions involve at least one automated assessment followed by optional or required human review.
5. User Reporting. Users may report:
Reports can be submitted to: compliance@ugenticai.com. All reports are reviewed confidentially.
6. Enforcement Actions. Depending on severity and context, UgenticAI may take one or more actions:
UgenticAI reserves the right to enforce policy violations proactively.
7. Notification of Enforcement. Except in rare cases involving:
UgenticAI will:
8. Appeals Process. If you believe a moderation decision is incorrect, you may submit an appeal. Submit appeals to: compliance@ugenticai.com.
Include:
Appeals are reviewed by a human reviewer, not automated systems. Decisions are typically issued within 7–14 business days.
9. Handling of AI-Generated Content. AI-generated outputs may be moderated for:
Users are responsible for any AI outputs they choose to publish externally. If flagged, UgenticAI may:
10. Handling of User Privacy in Moderation. UgenticAI respects user privacy and:
11. Special Protections for Vulnerable Individuals. UgenticAI prioritizes safety for:
Content involving minors is handled with strict, immediate escalation procedures.
12. Repeat Violations. Users who repeatedly violate policies are subject to:
UgenticAI enforces a three-strike escalation for most violations, except severe cases which may result in immediate removal.
13. Transparency Reporting. UgenticAI may publish periodic transparency reports including:
This supports compliance with the EU Digital Services Act and similar regulations.
14. Updates to This Policy. We may update this Policy periodically. The “Last Updated” date reflects the current version.
F. DATA RETENTION & DELETION POLICY
This Data Retention & Deletion Policy (“Policy”) explains how UgenticAI, Inc., including its subsidiaries, affiliates, and partners (“UgenticAI,” “we,” “us,” or “our”), retains, stores, archives, and deletes information processed through our products, platforms, websites, APIs, and AI Systems (“Services”). This Policy complements and works in conjunction with:
1. Purpose of This Policy. This Policy is designed to:
2. Categories of Data Covered. This Policy applies to:
2.1 Customer Account Data
2.2 Customer Content. Data uploaded, imported, generated, or created by the user, including:
2.3 AI System Data
2.4 Transaction & Billing Data
2.5 Compliance & Security Data
2.6 Communications
3. Retention Principles. UgenticAI follows these core principles:
3.1 Data Minimization. We retain only what is needed for:
3.2 Purpose Limitation. Data is not retained for unrelated or secondary purposes unless legally allowed and explicitly disclosed.
3.3 Storage Limitation. Data is stored for the shortest period necessary to fulfill:
3.4 Secure Destruction. Once retention periods expire, data is irreversibly deleted using NIST 800-88–aligned methods.
4. Retention Periods. Retention periods vary depending on data type and legal requirements.
4.1 Customer Account Data. Retained while the account is active, and:
4.2 Customer Content (User Files, Inputs, Outputs). Unless otherwise stated in product features or contracts:
UgenticAI does not use Customer Content to train third-party foundation models.
4.3 AI Logs & Interaction Metadata
4.4 Billing & Financial Records
Required by law for:
Includes invoices, payments, and refund records.
4.5 KYC/AML/ATF Data
For regulated workflows:
4.6 Support & Communications Logs
4.7 Moderation, Safety & Abuse Logs
4.8 Backup Data
Backups are:
Backups are not used to restore deleted individual user files unless part of full-system recovery.
5. User-Initiated Deletion Requests. Users may request deletion of:
5.1 Verification. We verify identity to prevent unauthorized deletion.
5.2 Timelines. We process deletion requests typically within:
5.3 Exceptions. We may retain limited data where required by:
Users will be informed of exceptions.
6. Account Deletion. When a user deletes their account:
7. Deletion of AI-Generated Data. AI inputs, outputs, and embedding vectors are deleted when:
AI logs used for safety (e.g., detecting abuse patterns) may be retained for longer under Section 4.7.
8. Data Stored by Subprocessors. UgenticAI requires all subprocessors to:
See our Subprocessor List & Change Notification Policy for details.
9. Data Deletion Methods. We use secure deletion practices aligned with NIST SP 800-88, including:
Physical storage destruction is performed by certified partners when required.
10. Special Rules for Regulated Data. Certain data types require extended retention, including:
If a legal hold is placed on data:
11. Children’s Data. UgenticAI does not knowingly store data from children under the legal minimum age per jurisdiction. If discovered:
12. Changes to This Policy. We may update this Policy periodically to reflect:
The “Last Updated” date reflects the current version.
UgenticAI, Inc., including its subsidiaries, affiliates, partners, and business units (“UgenticAI,” “we,” “our”), is committed to building artificial intelligence technologies that are safe, fair, ethical, sustainable, and beneficial to society. This Ethics & Social Impact Policy (“Policy”) describes the principles, commitments, and governance systems that guide the development, deployment, and use of UgenticAI technologies.
1. Purpose of This Policy. This Policy outlines our commitment to:
These commitments apply across all UgenticAI teams, products, and partnerships.
2. Core Ethical Principles. UgenticAI follows internationally recognized AI ethics principles:
2.1 Human-Centric Design. AI should augment human capabilities, not replace or diminish human agency.
2.2 Safety & Non-Maleficence. Systems must be designed to prevent harm, avoid misuse, and include safeguards.
2.3 Fairness & Non-Discrimination. Our AI systems must not:
We actively work to identify, measure, and reduce algorithmic bias.
2.4 Transparency & Explainability. We provide:
(See our AI Transparency & Model Explanation Policy.)
2.5 Accountability. UgenticAI takes responsibility for:
Users must also act responsibly and comply with all policies.
2.6 Privacy & Data Protection. We respect:
(Aligned with our Privacy Policy and Data Processing Addendum.)
2.7 Security & Resilience. We protect our systems from:
By implementing robust security controls and governance systems.
3. Ethical Safeguards in AI Development. To ensure ethical outcomes, UgenticAI implements:
3.1 Ethical Review for High-Risk Features. Any feature involving:
undergoes an internal ethics review by:
3.2 Dataset Governance. We use data that is:
3.3 Model Evaluation & Testing. We perform:
3.4 Human-in-the-Loop Controls. Where appropriate, human oversight is required for:
4. Social Impact Commitments
4.1 Positive Societal Benefit. We design products to:
4.2 Minimizing Harm. We actively mitigate risks related to:
4.3 Responsible Integrations. For integrations such as social media, CRM, or business intelligence tools, we ensure:
4.4 Accessibility & Inclusive Design. We create technology that is inclusive of people with:
(Aligned with our Accessibility Statement.)
5. Environmental & Sustainability Considerations
UgenticAI works to reduce environmental impact by:
We commit to annual sustainability evaluation and improvement cycles.
6. Ethical Use by Customers. UgenticAI customers must:
Violations may result in:
7. Governance Structure. UgenticAI maintains an internal AI Ethics & Governance Committee responsible for:
The committee includes representatives from:
8. Whistleblowing & Reporting Ethical Concerns. Anyone (employee, contractor, partner, or customer) may report:
Reports may be submitted confidentially to: Complaince@ugenticai.com. UgenticAI prohibits retaliation against individuals who make good-faith reports.
9. Accountability & Enforcement. Violations of this Policy may result in:
UgenticAI reserves the right to take appropriate measures to ensure compliance.
10. Updates to This Policy. UgenticAI may update this Policy periodically to reflect:
The “Last Updated” date reflects the current version.